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| Maintenance
Request |
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Thank you
for contacting Rent Solutions Property
Management. Our maintenance department
will contact you in timely manner to coordinate
the repair. Please review our Maintenance
Guidelines below.
For emergency situations that threaten human
life or property and demand immediate attention,
please call 9-1-1. |
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| Emergency
Maintenance Guidelines |
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| The following are some
basic guidelines as to what constitutes
a maintenance emergency: |
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Fire:
Call the Fire Department immediately.
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A/C
Repair: By Florida Law, A/C
repair is not considered an emergency.
Also keep in mind it is very dangerous
to try and fix an A/C at night or
in the rain due to the possibility
of getting electrocuted. We do understand
this can be extremely uncomfortable
and we will schedule the repair on
the day you call or the following
day. Just like if you owned your own
house, when it is hot there are a
lot of A/C’s out there breaking.
You might have to wait for the A/C
tech to get to you after he finished
6 or 7 previous appointments. |
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Heater
Repair: If outside temperature
is falling below 40 degrees. |
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Uncontrolled
Water Leak, Flooding/Gushing/Overflowing:
Turn off water valve to pipe
or exterior water main until contractor
arrives. |
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Structure
Failure of the building: Example
roof collapse, wall collapse, etc. |
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Broken
Doorknob, Lock or Window:
Only if it prevents Resident from
properly securing unit. If temporary
measures can be taken until business
hours, resident should wait until
regular business hours before contacting
management. |
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No
Electricity: Only if there
is no electricity and 1.) The Resident
has called the electric company and
found that they were not at fault.
2.) After Resident has checked all
the breakers by flipping them ALL
hard to the OFF position and then
back on and reset all GFI circuits
in the house. Partial outages do not
represent an emergency! If a wall
switch or outlet begins to smoke or
smell, remove all plugs and turn off
switch. If necessary call the fire
department. |
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If
this is an emergency maintenance situation
please do what you can to mitigate
the situation (i.e. shut off water
valve etc.), ensure your safety and
the safety of your family, then call
our office.
These are the basic calls that
may constitute an emergency. If you
have a situation other than these,
which seems immediately hazardous,
damaging or detrimental, please call
our office and ask for maintenance.
If after hours call the emergency
number. |
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| Non-Emergency,
Routine Maintenance |
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| Below are just some of
the non-emergency or routine maintenance
items: |
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No
Hot Water |
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Broken
Appliances |
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Small
water leaks that do not gush water
all over the floor |
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Clogged
Toilet or Drain: Per your
lease, this is the Tenant's responsibility.
Tenant will be responsible and will
pay for repairs on broken water and
sewer pipes cracked by cold weather,
stopped-up plumbing when stoppage
is caused by introduction of foreign
objects not intended for sewage disposal. |
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LOCKOUTS
ARE NOT AN EMERGENCY! If
you lock yourself out of your apartment,
home during business hours, you can
contact our office. If we are available,
we will unlock your apartment for
a $50.00 fee, payable at time of service.
If it is after business hours, or
if we are not available, you must
call a locksmith! |
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| Those
situations which are not an emergency
should be explained using our online
Maintenance
Request above. Our voicemail is
checked twice a day during the week.
Calls are returned usually the same
day but sometimes will be completed
the next morning. |
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