Renter Support

Maintenance Request

Submit a request in minutes, track it every step of the way, and reach our 24/7 support team whenever you need us.

How it works

Submit in minutes,
track every step.

The fastest and best way to submit a Maintenance Request is through our Online Tenant Portal, which also lets you track the status of any request. You may also reach our 24/7 Maintenance Contact Center at (813) 280-8387. Our maintenance department will contact you promptly to coordinate the repair. Please review our maintenance guidelines below.

Life-threatening emergency?

For situations that threaten human life or property and demand immediate attention, please call 9-1-1 first.

24/7 Maintenance Hotline

(813) 280-8387

Maintenance

Submit a request through our Online Tenant Portal, or call our 24/7 hotline. Track the status of every request from start to finish.

Register

Not signed up yet? Create your Online Tenant Portal account through AppFolio in just a few minutes to manage your home.

FAQ & How-To's

Browse step-by-step videos and guides to help you diagnose and resolve common maintenance issues right at home.

View resources

Maintenance Guidelines

Know what counts as an emergency

These guidelines help you respond quickly and safely. If a situation seems immediately hazardous or damaging and isn't listed here, call our office and ask for maintenance.

Emergency situations

Fire
Call the Fire Department immediately, then notify our office once you are safe.
Uncontrolled water leak or flooding
Shut off the water valve to the pipe or the exterior water main until a contractor arrives.
Structural failure of the building
A roof collapse, wall collapse, or similar event that compromises the structure.
No heat
When the outside temperature is falling below 40°F and the heater has failed.
Broken lock, doorknob, or window
Only when it prevents you from properly securing the unit and can't wait for business hours.
No electricity
Only after the electric company confirms it isn't at fault and you've reset every breaker and GFCI outlet.

Non-emergency & routine

No hot water
Comfort issues that don't pose an immediate hazard are handled during business hours.
Broken appliances
Refrigerators, ranges, dishwashers, and similar appliance failures.
Small water leaks
Minor leaks that do not gush water across the floor.
Clogged toilet or drain
Per your lease, stoppages caused by foreign objects are the tenant's responsibility.
A/C repair
By Florida law A/C repair isn't an emergency — we schedule the repair the day you call or the next.
Lockouts
Not an emergency. During business hours we can unlock for a $75 fee; after hours, call a locksmith.

Submit non-emergency items through the online Maintenance Request above. Voicemail is checked twice a day on weekdays and calls are typically returned the same day.

Maintenance Videos