We offer our Renters 24/7 access to pay rent, request maintenance and view information on their property.
Rent Solutions now offers a rent payment system through AppFolio! It's fast, easy, and secure. As a current Tenant, you should have already received an activation email from Appfolio to register. If you have not yet signed up for our Online Payment System through AppFolio, now is the time to take advantage of this convenient solution. You can also make Maintenance Requests from this same online portal.
The fastest and best method for submitting a Maintenance Request is through our Online Tenant Portal. Our Tenant Portal will also allow you to track the status of any Maintenance Request. You may also call our 24/7 Maintenance Contact Center at (813) 280-8387. Our maintenance department will contact you in timely manner to coordinate the repair. Please review our Maintenance Guidelines below.
For emergency situations that threaten human life or property and demand immediate attention, please call 9-1-1.
The following are some basic guidelines as to what constitutes a maintenance emergency:
If this is an emergency maintenance situation please do what you can to mitigate the situation (i.e. shut off water valve etc.), ensure your safety and the safety of your family, then call our office.
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office and ask for maintenance. If after hours call the emergency number.
Below are just some of the non-emergency or routine maintenance items:
Those situations which are not an emergency should be explained using our online Maintenance Request above. Our voicemail is checked twice a day during the week. Calls are returned usually the same day but sometimes will be completed the next morning.